Awesome Managed Support for ServiceNow® HR Service Delivery
HR service delivery on ServiceNow® that keeps getting better.
One accountable team for the work that lands on yours: HR cases that route wrongly, knowledge that goes stale, journeys that break at a release, integrations with your HR and payroll systems, and the bigger decisions. HRSD expertise, with wider HR, process and AI specialists from Cloud Assist Group as agreed.
A first conversation with an HRSD specialist: no charge, no obligation and no employee data needed.
Planning or running an HRSD implementation? Explore advisory support.
Part of Cloud Assist GroupA shared plan. Clear ownership.
Your HRSD, moving forward.
Run with confidence
HR case routing for a new HR centre
Keep getting better
Onboarding journey, three fewer steps
Build your team’s confidence
Family release readiness
What matters. Who owns it. What happens next.
Start where you are
You shouldn’t need support to get support.
Whether you need extra expertise or a fresh start, we’ll shape the right support around your HR and HR systems teams.
“Our HR case backlog keeps growing.”
Turn the backlog into a plan.
Separate the urgent from the important, find the repeat causes behind the cases and the change requests, and agree what to tackle first. Then make room for the improvements that keep getting pushed back.
See how support works“We’ve outgrown our support.”
Change provider. Keep the knowledge.
Start with what your current support isn’t giving you. We work through scope, continuity, access and open issues, so a new provider comes with a considered transition around your release calendar.
See how a handover works“Our HR systems team needs backup.”
Keep your team. Add the support.
Bring in specialist HRSD knowledge, cover gaps and give your people someone to work through the difficult questions with. You keep the business context; we help you act on it.
Explore what we coverAwesome Managed Support
Keep HRSD running. Keep getting more from it.
Fix what is urgent. Improve what matters. Give your internal team room to lead.
Get the day-to-day under control.
Cases, knowledge, journeys, Employee Center, integrations, reporting and access, with clear priorities, visible ownership and updates that tell you what happens next.
Make progress part of the plan.
Recurring problems fixed, family releases reviewed and tested, journeys and services simplified. Improvements get an agreed place alongside urgent work.
Leave your team stronger.
Strategy, business cases, governance, change and training, with knowledge shared so your people can own what comes next.
Coverage across HR case and knowledge, Employee Center and journeys, integrations and reporting. We agree capacity, priorities and specialist involvement with you.
Why Now Assist
“Awesome” is how support feels. Here’s what makes it work.
A better working relationship with the people who look after your HRSD instance, rather than another word for a helpdesk.
Real people. Clear accountability. A genuine extension of your HR and HR systems teams.
People who know your setup.
A named service lead, shared documentation and the right specialists for cases, journeys, integrations and reporting. Context is written down and kept with your service, so knowledge stays when people change.
Ownership you can see.
Know who is responsible, what the next step is and when you’ll hear back. Keep progress visible, even when a problem is complex or a release is close.
Progress you can point to.
Agree the priorities, protect time for improvement and review what changed: the hours used and the difference the work made.
Knowledge shared, openly.
Work through the difficult questions together. Leave behind useful documentation and a team that understands the decisions.
Smarter tools. Still your people in charge.
Where appropriate, automation and the platform’s AI features can help with repetitive work. We agree their use and data boundaries with you, while specialists stay accountable for recommendations and changes.
Backed by Cloud Assist Group
HRSD depth. More room to move.
Now Assist is part of Cloud Assist Group, whose other practices support Workday and Dayforce, the HR and payroll systems most HRSD instances connect to. That matters when the answer crosses the boundary of the platform: HR strategy, process, the HCM integration, governance, change or AI. Your Now Assist lead can bring in the right group specialists, with a joined-up plan and clear ownership.
HR and transformation
Shape the roadmap, build the case for change and turn new processes into better ways of working.
HCM and payroll systems
Workday and Dayforce specialists in the group, for the integrations and data that HRSD depends on.
AI and governance
Find sensible uses for automation and AI, with people accountable for the outcome and data use agreed.
Included with managed support
AI in HR needs more than enthusiasm.
Every Now Assist managed support customer gets PeopleSafeguard, with no separate charge: a practical way to build AI literacy, record HR AI use cases and ownership, and keep evidence of the decisions you make. Your proposal sets out the number of users, how we onboard your team and how long access runs.
How PeopleSafeguard fits managed support
PeopleSafeguard supports your governance; legal advice and compliance decisions stay with you and your advisers.
HRSD advisory
Planning or running an HRSD implementation?
Readiness Design authority After go-live
Advice on your side from the HR service catalogue and case model, through design, data, integrations and testing, to a confident go-live and the support that follows. We have no commercial relationship with ServiceNow, Inc. or with the firms that implement it, so our advice is written for you.
Let’s talk about your HRSD support.
Tell us what’s working, what isn’t and what you need next. A conversation with an HR Service Delivery specialist, no charge and no obligation.
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