Automation and AI
Let ServiceNow® HRSD do more of the routine work.
Focus your HR people on the conversations that matter, and let well-governed automation take care of the repetitive tasks around cases, journeys and data. We find the opportunities, build what makes sense and keep people accountable for the outcome.
What we build
Four ways to push HRSD further.
The routine work, done reliably.
Journey tasks, case actions, approvals, notifications and the data that moves between HRSD and your HCM, payroll and identity systems, automated with clear ownership and an audit trail, so your team reviews results instead of producing them.
Answers before cases.
Virtual Agent topics for the questions employees ask every week, and the platform’s generative AI features for HR, each reviewed with you before it is switched on: what it does, what data it uses and who is accountable.
Numbers HR leaders will open.
Case volumes, response times, deflection, journey completion and the trends behind them, in dashboards built for HR leaders and, where it helps, combined with data from the systems around HRSD.
Our agentic workforce, your oversight.
Cloud Assist Group runs an agentic workforce across its own business functions. We bring that experience to the routine work around HRSD: drafting, classifying, checking and summarising, with human oversight agreed with you and specialists accountable for every change.
Where automation or AI would inform decisions about people, we agree with you first whether to build it, the human oversight it needs and who must be informed or consulted.
How it works
Find it. Build it. Keep it honest.
A short review of where your HR team’s time goes in and around HRSD, and which of it is routine, rule-based and worth automating.
Flows, integrations, Virtual Agent topics, analytics or AI, built in your instance with your data boundaries, tested and documented.
Ownership, monitoring and a review rhythm, so automation keeps working after the people who built it move on.
Included with managed support
AI in HR needs more than enthusiasm.
Every Now Assist managed support customer gets PeopleSafeguard, with no separate charge: a practical way to build AI literacy, record HR AI use cases and ownership, and keep evidence of the decisions you make. Your proposal sets out the number of users, how we onboard your team and how long access runs.
PeopleSafeguard supports your governance; legal advice and compliance decisions stay with you and your advisers.
Straight answers
Questions about automation and AI.
Where does automation help most in HRSD?
In the work that repeats: journey tasks that need chasing, case actions that follow a pattern, data that moves between HRSD and your HCM, payroll and identity systems, and the questions employees ask every week. We start with a short review of where your HR team’s time goes.
Will AI make decisions about our people?
Only where you decide it should, and never by default. Where AI would inform a decision about people, we agree with you first whether to build it, the human oversight it needs and who must be informed or consulted. PeopleSafeguard records the use case, the owner and the decision.
Should we switch on the platform’s generative AI features for HR?
Each family release adds features, some of them AI-based, and they are licensed and governed separately. We review them with you before you switch them on: what they do, what data they use, who is accountable and whether your policies and people are ready.
Let’s talk about your HRSD support.
Tell us what’s working, what isn’t and what you need next. A conversation with an HR Service Delivery specialist, no charge and no obligation.
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